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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.


Un viaje a tu medida

Si te apetece hacer este viaje por tu cuenta, en pareja, grupo o familia, en otras fechas distintas a las que te proponemos, podemos organizar este viaje, o uno similar para ti.

Cuéntanos a través de este formulario un poquito más sobre ti y lo que necesitas, y te responderemos lo antes posible.


Pablo Conde


Pablo Conde es guía oficial de Galicia, guía TD2 de media montaña, guía del Parque Nacional de las Islas Atlánticas, y guía de kayak. Es quien nos acompaña en la mayoría de nuestras rutas. Guía y topógrafo de profesión y fotógrafo de pasión, Pablo conoce con detalle kilómetro a kilómetro de cada una de las rutas que organizamos, y nos irá contando aquello que nos encontremos, con su particular encanto.

Cristina collazo


Cristina es guía oficial de Galicia, técnico deportivo en actividades en la naturaleza y guía del Parque Nacional Marítimo-Terrestre das Illas Atlánticas de Galicia. Junto con Pablo crea Volta Montana, y es la encargada de programar los planes que Volta te propone cada mes. Con ella podrás visitar lugares como las islas del Parque Nacional, las Sisargas, y rutas que nos hablan sobre historias vividas y etnografía. Le encanta el mar, y siempre te pondrá buena música cuando te lleve de ruta.